All requests for cancellations must be received in writing (via email). Cancellations received up to 180 days prior to departure are refunded less an administrative fee of $500 per person, with no exceptions. If cancellation is received between 180 and 95 days prior to departure, the 50% deposit is forfeited. Please note that for cancellations received within 94 days prior to departure, all deposits are forfeited.
If cancellation occurs within the 94-day period and full payment has not yet been received, the full penalty will still apply and unpaid monies are due immediately. If for any reason the voyage on the vessel is cancelled, passengers will not be entitled to make any further claim for compensation or damages, for any loss, consequential damage, expenses, loss of time or inconvenience which may result from such cancellation arising, whether or not such cancellation arises in whole or in part as a consequence of any act or omission of Ice Axe Expeditions or its servants or agents. For these and other reasons mentioned below, passengers are strongly encouraged to obtain trip cancellation insurance.
*Please refer to specific expedition pages for varying cancellation policies.